You may request an eligible return within 30 calendar days after confirmed delivery. Items must be unused, unworn, undamaged and returned with original packaging, protective materials, accessories and proof of purchase.
How to request a return
- Contact client care at +1 747-222-9030 before shipping.
- Provide the order number, item, reason and photographs where relevant.
- Wait for authorization and the correct return instructions.
- Use a tracked service and keep your receipt.
Non-returnable items
Worn, damaged, altered, personalized, final-sale or incomplete items are generally not eligible. For hygiene, earrings showing signs of wear or with a removed hygiene seal cannot be returned for preference-based reasons, except where law requires otherwise.
Refunds and exchanges
Approved refunds are returned to the original payment method after inspection, normally within 5-10 business days of receipt. Bank processing may take longer. Original shipping, return postage, duties and brokerage are generally not refundable unless an item was defective, damaged on arrival or incorrectly supplied.
Damaged or incorrect orders
Contact us within 7 calendar days of delivery with photographs of the item, packaging and shipping label. After review, we may provide a repair, replacement, refund or other remedy required by law.